Failed charges with Spirii
Identified - Spirii have acknowledged that they have issues starting some charges via roaming.
Some Monta users may not be able to start charging on Spirii charge points due to this.
We have asked Spirii to fix these issues as soon as possible.
Sep 23, 2022 - 13:32 UTC
Uptime over the past 90 days. View historical uptime.
App ? Operational
90 days ago
99.95 % uptime
Today
API ? Operational
90 days ago
99.98 % uptime
Today
OCPP Operational
90 days ago
100.0 % uptime
Today
Charge point integrations Operational
90 days ago
99.95 % uptime
Today
Easee Operational
90 days ago
99.92 % uptime
Today
Zaptec Operational
90 days ago
99.84 % uptime
Today
Wallbox Operational
90 days ago
100.0 % uptime
Today
Charge Amps Operational
90 days ago
100.0 % uptime
Today
ABB Operational
90 days ago
100.0 % uptime
Today
Roaming ? Degraded Performance
90 days ago
99.75 % uptime
Today
Spirii Degraded Performance
90 days ago
100.0 % uptime
Today
Other Roaming Providers Operational
90 days ago
99.75 % uptime
Today
Smart charge Operational
90 days ago
98.96 % uptime
Today
Monta Web Portal Operational
90 days ago
99.99 % uptime
Today
Partner API Operational
90 days ago
99.99 % uptime
Today
Car Integrations Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
Zaptec OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Easee Easee Cloud & API Operational
Easee OCPP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 27, 2022
Easee Will Restart Servers
Resolved - This incident has been resolved.
Sep 27, 11:47 UTC
Investigating - English:

Easee will restart their servers after identifying connection instabilities.

We expect Easee chargers to go offline from between 30 minutes up to 2 hours.

Dansk:

Easee genstarter deres servere efter at have identificeret forbindelsesproblemer.

Vi forventer, at Easee-ladere går offline fra mellem 30 minutter og op til 2 timer.
Sep 27, 07:57 UTC
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Easee genstarter servere - Easee restarts servers
Resolved - This incident has been resolved.
Sep 23, 10:30 UTC
Investigating - English:

Easee will restart their servers and charge points can expect to be offline or dysfunctional for up to a few hours.

Danish:

Easee genstarter deres servere, og Easee-ladere kan forventes at være offline eller dysfunktionelle i op til et par timer.
Sep 23, 09:14 UTC
Sep 22, 2022
Exports on Web Portal
Resolved - This incident has been resolved.
Sep 22, 11:56 UTC
Investigating - We are currently experiencing an issue with exporting data from our Monta Web Portal. We are working on a fix.
Sep 19, 13:36 UTC
Sep 21, 2022
Easee Server Restart
Resolved - This incident has been resolved.
Sep 21, 11:40 UTC
Investigating - English:

Easee will restart their servers and charge points can expect to be offline or dysfunctional for up to a few hours.

Danish:

Easee genstarter deres servere, og Easee-ladere kan forventes at være offline eller dysfunktionelle i op til et par timer.
Sep 21, 08:35 UTC
Unintentional fees on sponsored charges / Utilsigtede gebyrer på sponsorede opladninger
Resolved - This incident has been resolved.
Sep 21, 10:04 UTC
Update - English:

We will make sure all transactions are refunded by tomorrow (Tuesday).

Dansk:

Vi vil sikre os at alle disse transaktioner er refunderet i løbet af i morgen (tirsdag).
Sep 19, 19:59 UTC
Investigating - English:

We are investigating an issue with sponsored charge points which have added fees applied for the owner of the charge point when a reimbursement is credited. This of course is not intended and we are working on a fix. More updates to come as soon as we have investigated further.

Dansk:

Vi er ved at undersøge et problem med sponsorerede ladestandere, som har tilføjede gebyrer for ejeren af ladestanderen efter en opladning. Dette er selvfølgelig ikke tilsigtet, og vi arbejder på en løsning. Flere opdateringer kommer, så snart vi har undersøgt nærmere.
Sep 19, 19:18 UTC
Sep 20, 2022
Error 500 when starting charge / Fejl 500 ved start af opladning
Resolved - This incident has been resolved.
Sep 20, 14:15 UTC
Investigating - English:

We are investigating an issue with charges not starting and instead showing Error 500 or "Something went wrong, please contact support"

There is no need to contact support in this case, as we're aware of the issue. Updates will be posted here.

Dansk:

Vi undersøger et problem med opladninger, der ikke starter og i stedet viser fejl 500 eller "Noget gik galt, kontakt venligst support"

Der er ingen grund til at kontakte support i dette tilfælde, da vi er opmærksomme på problemet. Opdateringer vil blive offentliggjort her.
Sep 20, 13:32 UTC
Sep 19, 2022
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Udbetalinger deaktiveret / Withdrawals disabled
Resolved - Withdrawals are now activated again.
Sep 16, 12:52 UTC
Identified - Dansk:

For at sikre, at migreringen af det nye wallet-system gik nøjagtigt efter hensigten, overvåger vi i dag og i morgen. For øjeblikket betyder det, at udbetalinger er deaktiveret. Vi aktiverer udbetalinger igen i morgen fredag den 16. september.

Mange tak for din tålmodighed.

English:

To ensure the migration of the new wallet system went through exactly as intended, we are monitoring today and tomorrow. For the time being, this means withdrawals are deactivated. We will activate withdrawals again tomorrow, Friday 16th of September.

Thank you for your patience.
Sep 15, 16:21 UTC
Easee Chargers Offline
Resolved - This incident has been resolved.
Sep 16, 08:07 UTC
Identified - Update:

English:

Easee has identified that the issue happened due to their servers restarting unintentionally which caused the chargers going offline. They are looking into it, but the chargers should slowly start to come online again.

In the meantime, if you need urgent charging, please use easee.cloud

Dansk:

Easee har identificeret, at problemet opstod på grund af, at deres servere genstartede utilsigtet, hvilket fik opladerne til at gå offline. De kigger på det, men opladerne skulle så småt begynde at komme online igen.

I mellemtiden, hvis du har brug for akut opladning, oplad via easee.cloud
Sep 15, 19:21 UTC
Investigating - English:

We have received reports of Easee charging stations that have gone offline. We have escalated the issue to Easee.

In the meantime, please do the following:

1. Restart the charger via your Easee App. Wait 5 minutes, check if it comes online and try again.
2. Disconnect the electricity from the charge point (if you have the possibility to do this) - wait 2 minutes and reconnect it.

3a) If you own the charge point, charge in the meantime via easee.cloud
3b) If you do not own the charge point, please try to charge via another charging stand.

Try step 2 again after a few hours.

Dansk:

Vi har modtaget support-rapporter på Easee-ladestandere der er gået offline. Vi har eskaleret problemet til Easee.

I mellemtiden, venligst gør følgende:

1. Genstart ladestanderen via din Easee App. Vent 5 minutter, tjek om den kommer online og prøv igen.
2. Tag elektriciteten fra ladestanderen (hvis du har mulighed for dette) - vent 2 minutter og sæt den til igen.

3a) Hvis du ejer ladestanderen, så oplad i mellemtiden via easee.cloud
3b) Hvis du ikke ejer ladestanderen, så venligst prøv at oplad via en anden ladestander.

Prøv trin 2 igen efter et par timer.
Sep 15, 19:04 UTC
Sep 15, 2022
Wallet Payment Disabled -> Use Credit Card/Apple Pay
Resolved - Dansk:

Dette er nu løst og betalinger virker helt fint igen med Wallet.

Tak for jeres tålmodighed!

English:

The issue has been resolved and wallet payments are working just as usual once again.

Thanks for your patience!
Sep 15, 16:17 UTC
Investigating - Dansk:

Mens wallet-saldierne genberegnes og vises som 0 i appen, vil det ikke være muligt at bruge wallet som betalingsmetode til opladning offentligt eller på betalte ladestandere.

Brug af kreditkort eller Apple Pay som betaling fungerer stadig efter hensigten.

Opladning derhjemme og på gratis ladestandere fungerer også stadig som normalt, og anbefales som workaround.

Vi arbejder på en løsning, der frigives hurtigst muligt. Vi beklager for ulejligheden.

English:

While the wallet balances are recalculated and shown as 0 in the app, it will not be possible using wallet as payment method for charging in public or on paid charge points.

Using credit card or Apple Pay as payment still works as intended.

Charging at home and on free charge points also still works as per usual.

We're working on a fix to be released asap and apologise for the inconvenience.
Sep 15, 13:32 UTC
Wallet Migration - Balances might show up incorrectly in the app & portal
Resolved - This incident has been resolved.
Sep 15, 16:01 UTC
Update - While balances are calculated, withdrawals from wallets are disabled.
Sep 15, 12:09 UTC
Monitoring - During the migration of our wallet system, you might see incorrect values for your balance.

The actual balance is not affected by this.

We will update the status once the sync of transactions/balance has been completed.
Sep 15, 09:46 UTC
Wallet System Migration
Completed - The scheduled maintenance has been completed.
Sep 15, 12:30 UTC
In progress - We have postponed the remainder of maintenance to tomorrow Thursday the 15th of September at 07:00 CEST.
Sep 14, 05:01 UTC
Scheduled - Dansk:

I morgen tidlig (onsdag d. 14. september) kl 07:00 dansk tid foretager vi en stor migration på vores wallet-system.

Vi regner ikke med at dette har nogle negative påvirkninger, men det kan påvirke transaktioner, ind- og udbetalinger og alle andre aktioner der har med betalinger eller vores wallet at gøre.

Vi vil have et komplet team, der overvåger migreringen og håndterer eventuelle problemer med den højeste hast i løbet af dagen.

English:

Tomorrow (Wednesday) from 07:00 CEST we’ll start a migration process from the current wallet system into a new wallet system.

We do not expect this to have negative effects, but it might have an impact on transactions, withdrawals, deposit, and every other action related to the wallet in general.

We will have a full team monitoring the migration and handle any issues with the highest urgency throughout the day.
Sep 13, 14:45 UTC
Sep 14, 2022
Sep 13, 2022
Easee Problemer - Easee problems
Resolved - This incident has been resolved.
Sep 13, 07:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 19:39 UTC
Investigating - Dansk:

Easee har meddelt på deres statuspage at de har problemer med deres Cloud og API. Dette kan også forårsage problemer ved brug af Monta på Easee-ladestandere. Vi satser på en hurtig løsning fra Easee.

Hold dig opdateret direkte her på Easee's statuspage: https://easee.statuspage.io/

English:

Easee has announced on their status page that they have problems with their API & Cloud. This can also cause problems when using Monta on Easee chargers. We are hoping for a quick solution from Easee.

Keep yourself updated directly here on Easee' statuspage: https://easee.statuspage.io/
Sep 12, 08:39 UTC
← Incident History Powered by Atlassian Statuspage