Monta
Update - We are continuing to investigate this issue.
Apr 24, 2024 - 09:17 UTC
Investigating - We are currently experiencing an issue where only teams with Monta as the operator are visible in Hub. All other teams have disappeared, even for their respective owners.

We are actively investigating and will report any updates as soon as possible. In the meantime, we advise users to access the Monta portal, where all teams are visible.

Thank you for your patience as we work to resolve this issue promptly.

Apr 24, 2024 - 09:16 UTC
Investigating - All Monta Shop orders placed on or after April 17, 2024, are currently experiencing delays due to a fulfilment integration error. This issue is impacting the transmission of order emails for fulfilment to our warehouse.

We expect orders to be delayed up to one week in addition to our regular delivery times.

No need to contact our support team - we will update this page when we have updates or news.

Thanks and sorry for the inconvenience!

Apr 22, 2024 - 11:49 UTC

About This Site

Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.

Monta Charge - App ? Operational
90 days ago
100.0 % uptime
Today
Monta Hub - Web Portal ? Partial Outage
90 days ago
99.63 % uptime
Today
Partner API ? Operational
90 days ago
99.99 % uptime
Today
OCPP ? Operational
90 days ago
99.89 % uptime
Today
Internal APIs ? Operational
90 days ago
100.0 % uptime
Today
Charge point integrations Operational
90 days ago
100.0 % uptime
Today
Easee Operational
90 days ago
100.0 % uptime
Today
Zaptec Operational
90 days ago
100.0 % uptime
Today
Wallbox Operational
90 days ago
100.0 % uptime
Today
Charge Amps Operational
90 days ago
100.0 % uptime
Today
ABB Operational
90 days ago
100.0 % uptime
Today
Roaming ? Operational
90 days ago
96.63 % uptime
Today
Spirii Operational
90 days ago
93.26 % uptime
Today
Other Roaming Providers Operational
90 days ago
100.0 % uptime
Today
Smart charge ? Operational
90 days ago
100.0 % uptime
Today
Car Integrations ? Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
Zaptec OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Easee Easee Cloud & API Operational
Easee OCPP Operational
Wallet ? Operational
90 days ago
100.0 % uptime
Today
Customer Service ? Operational
90 days ago
99.97 % uptime
Today
Charging ? Operational
90 days ago
99.86 % uptime
Today
General availability ? Operational
90 days ago
100.0 % uptime
Today
Monta Shop Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Partner API - Versioning Apr 28, 2024 06:30-08:30 UTC
We are doing a release to validate API Versioning for Partner API on production. This is a non-breaking change, we don't expect any issues.
Posted on Apr 28, 2024 - 09:00 UTC
Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024
Completed - The scheduled maintenance has been completed.
Apr 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:00 UTC
Scheduled - We are working on a new flow for releasing code changes to our main OCPP Gateway (The system that all chargepoints connect to), and during this time, we will start rolling out the new release flow.

The outcome we plan for is that this initially won't affect already connected chargepoints, so everything should continue working as normal.

Apr 16, 06:14 UTC
Apr 23, 2024
Resolved - Incident has been resolved. All working as expected now.
Apr 23, 09:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 23, 09:26 UTC
Investigating - Retrieving charges (list of charges) is currently broken. Team is looking into the issue.

Note: this does not impact starting/stopping a charge or retrieving a single charge by id.

Apr 23, 09:23 UTC
Apr 22, 2024
Resolved - This incident has been resolved.
Apr 22, 08:11 UTC
Monitoring - We have implemented a fix and are now monitoring the systems.
Apr 19, 10:24 UTC
Identified - We have identified that the issue is directly related to the randomized delay, which is a part of the Smart Charging regulations in the United Kingdom.
We are currently working on a fix.

Apr 19, 08:46 UTC
Update - We are observing a reduction in failed charges. We're working diligently to ensure continued stability and performance.
Apr 18, 11:22 UTC
Investigating - We are seeing an increased rate of failed charges on Rolec chargers.

We are currently investigating the issue.

Apr 18, 09:19 UTC
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Resolved - This incident has been resolved.
Apr 19, 07:41 UTC
Update - We are continuing to monitor for any further issues.

We still havn't seen the full effect of the implemented fix from Easee. We have now reached out to them for further clarification.

Apr 18, 13:15 UTC
Monitoring - Easee has implemented a fix. We will maintain ongoing monitoring for the time being.
Apr 18, 11:08 UTC
Identified - Easee has successfully identified the root cause of the issue and is actively engaged in developing a fix.
Apr 18, 09:09 UTC
Investigating - We are seeing an increased rate of failed charges on Easee chargers. We have reached out to Easee and are investigating the issue.

As a workaround, try initiating the charge by RFID card (charge key), through easee.cloud or the Easee app.

Apr 18, 06:12 UTC
Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 UTC
Scheduled - We will be performing scheduled maintenance to update our database, which may result in temporary downtime. While we anticipate no impact on the system, we advise being prepared just in case. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.
Apr 5, 13:10 UTC
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - This incident has been resolved.
Apr 12, 09:06 UTC
Investigating - We're currently addressing a problem affecting private charge points, where charging sessions may get stuck on "Stopping" once completed, and the charge point remains 'Busy' even after the cable is released, preventing the start of new sessions.

Temporary workarounds

Enable Auto Start:
- Click on the settings wheel of the charge point
- Select Access Settings and select Private
- Toggle on Enable Auto Start
- Click on Save changes

Your car will automatically start charging when you plug in the cable.

If you cannot see Enable Auto Start, then you need to set up a Charge immediately Charging rule before.

- Select Chargers and find your charge point
- Click on the settings wheel and click on Charging rules
- Click on + Charging rule and select:
- Charge immediately (previously Auto Start)

Use Your Native App to Start Charging:
You can initiate charging sessions from your native app.

We will keep this page updated and hope for a quick fix.

Sorry for the inconvenience and thanks for your patience!

Mar 24, 13:14 UTC
Resolved - At 2:40h, a network issue affecting our OCPP gateway resulted in a disruption of communication for approximately 10% of all charge points, resulting in failed charging attempts.

We successfully resolved the issue at 9:23h, and communication has since been restored to normal operation.

We apologize for any inconvenience this may have caused.

Apr 12, 08:28 UTC
Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 04:00 UTC
Scheduled - We will be performing scheduled maintenance to update our database, which may result in temporary downtime. While we anticipate no impact on the system, we advise being prepared just in case. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.
Apr 5, 13:07 UTC