Increased charge session failures on Zaptec chargers

Incident Report for Monta

Update

We are continuing to investigate this issue.
Posted Oct 01, 2026 - 20:49 UTC

Update

We are continuing to investigate this issue.
Posted Oct 01, 2026 - 20:48 UTC

Update

We are continuing to investigate this issue.
Posted Oct 01, 2026 - 20:44 UTC

Investigating

We are seeing an increased number of charge sessions failing or getting stuck in a 'Preparing' state on Zaptec chargers. This appears to be isolated to Zaptec hardware and aligns with an ongoing issue on Zaptec's end. If you are affected, you may be able to start your charge using the native Zaptec app as a workaround while we continue to monitor the situation.
Posted Oct 01, 2026 - 20:43 UTC
This incident affects: Charge point integrations (Zaptec).
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