Roaming deactivated on charge points

Incident Report for Monta

Resolved

A recent logic update required all roaming chargers to include connector information to ensure visibility on external eMSP platforms. This change was inadvertently applied to existing roaming charge points, causing those without connector details to become inactive.

Once identified, the issue was promptly reverted, restoring all affected roaming chargers to active status.

Posted Nov 19, 2025 - 08:00 UTC