Fleet Drivers Unable to Initiate Charging Sessions

Incident Report for Monta

Resolved

This incident has been resolved.

Posted Oct 01, 2026 - 16:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 01, 2026 - 14:53 UTC

Investigating

We are currently investigating an issue affecting a fleet of drivers who are unable to start charging sessions. Affected drivers are seeing an 'insufficient funds' error when attempting to charge. Our team is actively investigating and working to restore full charging capability as quickly as possible.

Posted Oct 01, 2026 - 14:42 UTC

This incident affected: Wallet and Charging.